Within the last 3 months:

Mortgage - no account to have any arrears Unsecured credit - no account to be more than 1 month in arrears Revolving credit - no account to be more than 1 month in arrears

Any current arrears must be resolved prior to submission.

Within the last 2 years:

Mortgage - no account to be more than 1 month in arrears Unsecured credit - no account to be more than 1 month in arrears unless the combined monthly payment is £100 or less and for no more than 3 months in arrears.

Where any account is over 1 month in arrears, the monthly payments for all unsecured accounts in arrears are combined (including those only 1 month in arrears), and this must total £100 or less.

For example: A customer has a loan with a monthly payment of £20 that goes 2 months in arrears while at the same time having another loan that is 1 month in arrears with a monthly payment of £90. Combined the two loans have a monthly payment of £110 and would be outside of policy.

Revolving credit - no account to be more than 1 month in arrears unless the combined utilised balance is less £500 or less and for no more than 3 months in arrears.

Where any account is over 1 month in arrears, all revolving account utilised balances in arrears are combined, including those only 1 month in arrears, and this must total £500 or less.

For example: A customer has a credit card with a utilised balance of £200 that goes 2 months in arrears while at the same time having a mail order that is 1 month in arrears with a utilised balance of £350. Combined the two revolving credit accounts have a utilised balance of £550 and would be outside of policy.