Our service levels
Last updated on 9 January 2026. All times in working days.
Decision in principle refers
Same dayValuation instructed
On submissionDesktop vals typically returned within 1 day
Phyiscal vals typically returned within 5 days
Average application to offer (working days)
Complete initial assessment
2 days
Offer same day if no additional docs required
If additional documents are required
+3 days
From point of uploading documents
Broker and firm registrations
Individual or Appointed Representatives
24 hoursDirectly Authorised
2 daysWant to join our panel? Register for Gen H Pro