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Our service levels

Accurate as of 11 November 2024. All times in working days.

Hand holding a pencil

Decision in principle refers

Same day

Valuation instructed

On submission

Desktop vals typically returned within 1 day
Phyiscal vals typically returned within 5 days

Average application to offer (subject to valuation timescales)

Fully packaged cases

2 days

Where additional docs are required

5+ days