Our service levels
Accurate as of 22 September 2025. All times in working days.
Decision in principle refers
Same dayValuation instructed
On submissionDesktop vals typically returned within 1 day
Phyiscal vals typically returned within 5 days
Average application to offer (working days)
Complete initial assessment
7 days
Offer same day if no additional docs required
If additional documents are required
+2.5 days
From point of uploading documents
Broker and firm registrations
Individual or Appointed Representatives
24 hoursDirectly Authorised
10 daysWant to join our panel? Register for Gen H Pro