For intermediary use only. Visit our customer website here.
Gen H for intermediaries

Our service levels

Accurate as of 9 April 2025. All times in working days.

Hand holding a pencil

Decision in principle refers

Same day

Valuation instructed

On submission

Desktop vals typically returned within 1 day
Phyiscal vals typically returned within 5 days

Average application to offer (subject to valuation timescales)

Fully packaged cases

5 days

Where additional docs are required

8+ days