Our service levels

Accurate as of 27 February 2024. Times in working days.

Underwriting and decisions

Initial assessment
3 days
AVM-eligible cases
4 days to decision
Desktop valuation cases
5 days to decision
Physical valuation cases
6 days to decision

Intermediary service

We're answering the phone in
45 seconds
We're responding to chat in
25 seconds

Joining our panel

New firm registration
Additional advisor registration
1 week