Our service levels
Accurate as of 28 July 2025. All times in working days.
Decision in principle refers
Same dayValuation instructed
On submissionDesktop vals typically returned within 1 day
Phyiscal vals typically returned within 5 days
Average application to offer (subject to valuation timescales)
Fully packaged cases
7 daysWhere additional docs are required
9+ daysBroker and firm registrations
Individual or Appointed Representatives
24 hoursDirectly Authorised
10 daysWant to join our panel? Register for Gen H Pro