We’re required to verify the current address of all of our customers, including owners, income boosters and deposit boosters.
We will attempt to verify the customer’s address using the electoral roll in the first instance.
Packaging guidance:
Where we can’t confirm the customer’s address on the electoral roll, one documentary proof of address will be required.
The following document types are acceptable:
- Bank statement (must be dated within the last 3 months)
- Credit card statement (must be dated within the last 3 months)
- Utility bill (must be dated within the last 3 months)
- Mortgage statement (must be dated within the last 12 months)
- Council tax demand (must be dated within the last 12 months)
- Current full UK/EU driving licence
- Current UK/EU photo provisional driving licence
- HMRC or government issued letter, statement or demand (must be dated within the last 12 months)
Please note:
- Where a current full/provisional UK/EU driving licence has been used as proof of identity, it can’t also be used for proof of address.
- Optional services such as cable TV, internet or mobile phones are not considered to be utility bills.